One of the best parts about having a good CRM platform is the ability to generate personalized content to share with your customer base. This content can take the shape of order receipts, membership cards, or even diplomas. While these types of documents are incredibly important to many organizations, configuring them to be dynamically generated from data in your CRM can be very difficult, time-consuming, and often require a developer to make look professional.

With the growth of the Microsoft Power Platform and the introduction of Power Automate, creating custom word templates and sending them in emails or saving them for recordkeeping is incredibly easy.

This guide is split into two main sections:

  • Creating Word Templates: We will cover adding Content Controls to an existing word document to create a template that is compatible with Microsoft Flow.
  • Setting Up a Flow: Here we cover creating the flow itself. Which nodes to add, in which order, and a couple extras incase you don’t just want to send an email

Creating Word Templates

  • We want to start with an existing certificate that you have formatted in word. For the purposes of this guide, I will be using one of Microsoft’s existing word templates. These can be found by clicking ‘New’ then searching for online templates:
  • This is the certificate I grabbed from Microsoft’s online templates, but, this can work for any word document you have
  • With a document selected, we now need to open our Word developer tab. If you do not see a developer tab in the top-most toolbar, please refer to this guide by Microsoft on how to add it.
  • Now that you have it, Click to open the Developer tab:
  • In, the developer tab, we want to clean-up and add plain text content controls to where dynamic text should appear on our certificate ie: First and Last Name, Date, Award Title, etc.
  • To create content controls, we want to select a part of text then click the plain text content control button:
  • Once you click the content control button, your text will be replaced with ‘CLICK OR TAP HERE TO ENTER TEXT’:
  • It is best to replace the standard text with a descriptor. Here I chose ‘Full Name’:
  • Now that we have our content control text, we want to update the tags. This can be done by enabling ‘Design Mode’, Selecting our text, then clicking properties (NOTE: in order to add more content controls, you will need to exit Design Mode by clicking the Option again)
  • This will open a window where we are able to enter our title and tag. For both these fields, input the same descriptor as we wrote in previously:
  • Repeat steps the steps of selecting a piece of text, turning it into a content control, then updating the title and tag for each field you would like to configure for dynamic values and you will end up with something like this. Each tagged line below will be a dynamic field:
  • You will want to upload it to somewhere that is accessible while creating your Microsoft flow. I chose to save this in my user’s one drive account but it can also be saved in Sharepoint or any other platform that Power Automate can pull from.

Setting up a Flow

Now that we have a word template to work with, we can move on to creating our flow and sending the certificate.

  • First we need to Create a new flow. We can do this by going to Power Automate, selecting ‘Create’:
  • In this scenario, I am going to use a Data Verse trigger to start our process:
  • Adding the When a row is added, modified, or deleted node flow to start out. I have populated this with an Initial Certification Application record from the Cobalt solution:
  • The data verse trigger will run whenever a client has their Contact record updated. We will also include a filter here to check the status of the record. This condition is checking for a specific status reason on the record that is updated:
  • The trigger and status check have been set, now we need to use data verse nodes to ‘Get’ records related to the record this flow is looking at. We do this using the Dataverse Get a Row by ID function. Below demonstrates pulling the related Contact for our Full Name value:
  • Once this is complete, we need to pull our word document and populate it. You will need to search for the Word Populate a Microsoft Word Template function. Each field will use the previous Dataverse ‘Get’ nodes and you will see each dynamic content control here:
  • For each of the dynamic fields you will in want to search for the value pulled from theGet Row ID Nodes:
  • The final node that we need to add is the Outlook Send an Email (V2) function and add our document as an attachment. Here we are sending the certification to our contact:
  • We also need to open advanced options to include the generated Word document as an attachment:
  • This is a look at the completed workflow:
  • Once this has been turned on, when our Initial Certificate Application records are updated to the proper status, an email will be sent to our certificate recipient all of which are pulling from a record in Microsoft Dynamics

  • The Initial Certificate Application Record (not show, date modified):
  • The generated certificate (Date modified ‘4’):

Conclusion

The Power Platform is certainly the future of automating processes in Microsoft Dynamics. Getting to know the different tools that Microsoft offers can expand what you can do with your system. These new tools also offer automation possibilities that weren’t available before. Contact us to find out more about automation using Power Automate for Microsoft Dynamics.

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