Certification Management Features

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• About CCMS

  
  The innovative Self-service web applications seamlessly and securely tie your public web site directly into the back end transactional database used by our intranet and extranet applications, so your candidates and constituents do your work for you, while you provide them 24x7 customer service.  

  ·         Secure individual login

  ·         Exam applications, renewal applications, international eligibility

  ·         Self-service candidate profile updates

  ·         Special accommodations requests

  ·         Requirements reminders

  ·         Real-time application/certification status

  ·         Online invoice payment

  ·         Restricted access pages

  ·         Online shopping cart for study guides, practice test, etc.

  ·         Online board member access

• Certification Tracking

  
  CCMS lets you effectively configure, manage and track certification programs.

  ·         Track degrees, transcriptions and continuing education

  ·         Track certification requirements such as coursework, educational, work experience and exams

  ·         Track certification and recertification cycles

  ·         Track candidate completion of requirements and progression through programs

• Communications

  
  CCMS provides integrated communications that give you the intelligence and tools needed to provide appropriate and timely communications.

  ·         Export to Microsoft Word merge documents

  ·         Create multiple mailing lists

  ·         Export to Microsoft Outlook for complex merge emails

  ·         Send Emails with relevant information to help complete certification

  ·         Send dynamic HTML-based emails with ExactTarget

  ·         Create surveys

• Customer Service

  
  CCMS enables you to provide unprecedented customer service to your members by providing a 360-degree view.

  ·         Track cases

  ·         Use calendars and scheduling

  ·         Provide task assignments to staff

  ·         Set up work queues

  ·         Create a searchable knowledge base

  ·         Complete communication history

  ·         Outgoing and incoming email tracking in CCMS

  ·         Notes on individual records

• Reporting and Exporting

  
  CCMS allows you to unlock the value of your data by enabling you to pull the data out in a meaningful way. There are no restrictions to data reporting, so the possibilities are endless.

  ·         Utilize business intelligence dashboards

  ·         Produce highly targeted lists

  ·         Analyze financial performance

  ·         Utilize standard reports

  ·         Build your own unlimited number of reports

  ·         Export any data from any report in a static spreadsheet,  or dynamic pivot table

  ·         Print certificates, ATT letters, verification letters, Confirmation letters and more

• Administration

  
  CCMS allows you to have complete control over your data and CCMS system.

  ·         Role-based permissions structure

  ·         List export and import

  ·         Duplicate record detection and merge utility

  ·         Change log

  ·         Automated workflows

  ·         Sophisticated/customizable data validation rules