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October 13, 2008
Once again Cobalt will be attending the National Organization for Competency Assurance (NOCA) Annual Education Conference as an exhibitor this year to promote the Cobalt Certification Management Suite (CCMS), its state of the art certification management software. Held in San Francisco this year, this will mark the fourth year in a row that Cobalt has exhibited at the NOCA conference since unveiling the groundbreaking CCMS at the 2005 NOCA conference.
This year’s conference is entitled ‘Spanning the Credentialing Industry – Education. Innovation. Advocacy!’ and its topics will include: marketing, certification, certificates and governance with sessions offered at a range of levels. More information about the conference can be found on the NOCA web site www.noca.org.
Cobalt is a leading innovator and developer of the most advanced association, accreditation and certification management systems on the market. CCMS Demonstrations will be provided at booths 1 & 2 during the conference.
CCMS is built specifically for the specialized needs of certification boards utilizing the customer relationship management (CRM) concept. The CRM concept when applied to credentialing is the idea that in order to grow a program and ensure participants meet the continually changing demands of their profession, the organization must be able to build and maintain strong, well-defined relationships with its program partners and participants. This means having a complete view of all interactions in a one place and an easy means to utilize and take action on the information collected.
CCMS leverages standard Microsoft technologies already familiar to staff plus the revolutionary Microsoft Dynamics CRM 4.0 platform to enable relationship building. This provides easy-to-use tools to deliver communications, automate tasks, and streamline workflows to alleviate much of the paperwork and manual processes involved in processing applications and renewals. In addition, CCMS provides education tracking, case/complaint management, a knowledge base, and professional marketing tools to help promote the value of an organization’s credentialing programs. Most importantly, it includes an integrated web portal which provides program participants, partners, program directors, and others access to online services such as profile information updates, exam applications, renewals, payments, status reports, and continuing education tracking without the need for staff involvement. These features greatly enhance the experience for the program participants, free valuable staff resources and enable an organization to focus on growing and improving their credentialing programs.
About Cobalt
Cobalt (www.cobalt.net) is an Alexandria, Va. based software development firm focused on working with associations, non-profits and certification boards. Founded in 1996, Cobalt has worked with 100’s of customers to help drive revenue, increase internal efficiency and offer value-added services. Cobalt provides data management solutions using CRM and web site content management tools.
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